Shipping policy

Effective Date: [26/09/2026]

At Unique Lotus, we aim to process and deliver every order safely and within the estimated timeframe mentioned on our website. Please read the following shipping terms carefully before placing an order.

All orders are processed after successful confirmation of the order and payment.

Our products are generally made and prepared for dispatch after an order is received. Since some products may involve printing or customization according to the customer's selected design, size, and colour, additional processing time may be required.

Orders are generally processed within 1–3 business days.

During periods of high order volume, sales, holidays, or circumstances beyond our reasonable control, processing may take longer.

After an order has been processed and dispatched, it will be handed over to the applicable delivery partner.

The estimated delivery time will depend on the customer's delivery location, courier service, operational conditions and other factors.

The estimated delivery period is generally 6–7 business days after dispatch, although delivery may take longer for certain locations.

Delivery timelines are estimates and are not guaranteed.

Remote locations, difficult-to-reach areas, adverse weather, natural events, transportation disruptions, strikes, public holidays, courier operational issues and other circumstances beyond our reasonable control may result in additional delays.

We currently offer free standard shipping on all orders. No separate shipping charges will be added at checkout for any orders.

We reserve the right to change, modify or discontinue free shipping offers from time to time. Any applicable charges, if introduced, will be clearly displayed before the order is placed.

Customers are responsible for providing a complete and accurate shipping address at the time of placing an order.

Customers should carefully verify:

- Full name

- House/flat number

- Building or street name

- Village/town/city

- District

- State

- PIN code

- Contact number

If an order cannot be delivered because of an incorrect, incomplete or inaccurate address or contact information provided by the customer, additional shipping or re-delivery charges may apply.

Once an order has been dispatched, we may not be able to change the delivery address.

Once the order has been dispatched, tracking information may be provided to the customer through the contact details associated with the order.

Customers can use the tracking information to monitor the shipment status.

Tracking information may take some time to become active after the shipment has been handed over to the delivery partner.

The delivery partner may make one or more delivery attempts at the address provided by the customer.

Customers should ensure that someone is available to receive the package and that the provided phone number is reachable during the delivery period.

If delivery cannot be completed because the customer is unavailable, does not respond to the delivery partner, refuses the shipment, provides an incorrect address, or otherwise prevents successful delivery, the shipment may be returned to us. In such cases, shipping or re-delivery charges may apply.

If an order is returned to us by the delivery partner because delivery could not be completed, the order may be treated as a Return-to-Origin (RTO) shipment.

Reasons may include:

- Incorrect or incomplete address

- Customer unavailable during delivery attempts

- Customer refusing delivery

- Customer not responding to the delivery partner

- Incorrect contact information

- PIN code or serviceability issues

- Other delivery-related circumstances

If an RTO shipment is received by us, we may contact the customer regarding the order.

For prepaid orders, any refund, if applicable, will be processed according to our applicable refund policy after the shipment is received and the circumstances are reviewed.

Additional shipping or re-delivery charges may apply if the customer requests the order to be shipped again after an unsuccessful delivery caused by information or actions attributable to the customer.

We make reasonable efforts to dispatch orders within the stated processing period and use available delivery services to facilitate timely delivery.

However, once an order has been handed over to the delivery partner, the delivery timeline may be affected by circumstances outside our direct control.

These may include:

- Weather conditions

- Natural disasters

- Transportation disruptions

- Courier network delays

- Operational issues

- Public holidays

- Strikes

- Remote-area delivery limitations

- Government or regulatory restrictions

- Unexpected events affecting transportation or logistics

Such delays do not automatically qualify an order for cancellation or refund.

If a shipment experiences an unusual or prolonged delay, customers may contact us so that we can review the shipment status and assist where possible.

Customers are encouraged to check the external condition of the package when receiving the shipment.

If the package appears visibly damaged or tampered with, customers should, where possible, document the condition of the package with photographs or video and contact us as soon as possible.

Any claim relating to damage, missing items or incorrect products should be reported promptly after delivery so that the matter can be investigated.

We keep CCTV footage of packaging for every order, so there are zero chances of sending wrong products to customers, but still, if you receive a product that appears to be different from the product ordered, or if an item appears to be missing from your package, please contact us as soon as possible with your order details and supporting photographs/videos.

We will review the order and the information provided and take appropriate action in accordance with our applicable return and refund policy.

For products where the customer selects a particular design, colour, size or other product option before placing the order, the order will be prepared according to the selections recorded in the order.

Customers should carefully verify their selections before completing the purchase.

Delivery availability depends on the serviceability of the delivery address by our available logistics partners.

If the provided address is found to be non-serviceable after an order has been placed, we may contact the customer to obtain an alternative serviceable address or determine the appropriate resolution.

If an order contains multiple products, the products may be dispatched together or separately depending on product availability, processing requirements and logistics arrangements.

If products are dispatched separately, the customer may receive separate tracking information.

For questions regarding an order or shipment, customers may contact us through the contact information provided on our Contact Us page.

When contacting us regarding an order, please provide the order number and the contact details used while placing the order so that we can assist more efficiently.

We may update or modify this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics partners, business practices or applicable requirements.

The updated version will be published on this page with the revised effective date.

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Important: Shipping and delivery timeframes mentioned above are estimates and may vary depending on the destination and circumstances affecting the delivery network.