Refund policy
Return & Refund Policy
At Unique Lotus, we have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We accept returns for eligible products in accordance with the return conditions specified on our website.
Order Cancellation
Customers may request cancellation of an order within 1-hour of placing the order. After the 1-hour cancellation window has ended, the order cannot be cancelled through the standard cancellation process because processing may have started.
How to Request a Return
To request a return, customers may submit a return request through the return facility available on our website or through the applicable order/return process.
We will review the return request and determine whether it is eligible according to our return policy. If the request is approved, we will provide the applicable return instructions, including the method by which the product should be returned to us.
Depending on the return arrangement available for the order, the return may be collected from the customer's address through an arranged pickup service or may need to be shipped using the return instructions provided by us.
Return Inspection
All returned products are subject to inspection after they are received by us.
The returned product must correspond to the product originally supplied in the customer's order and must satisfy the applicable return conditions.
If a customer returns a different product, a different T-shirt, a used/replaced product, or any product that does not correspond to the original order, the return may be rejected and the refund may not be issued.
If such a mismatched product is received by us, it may be retained by us for verification and record purposes, and the customer may remain responsible for the original product supplied in their order. In such cases, no refund will be issued for the returned mismatched product.
Refunds
If the returned product is received and passes our inspection, the applicable refund will be processed according to our refund policy and the payment method used for the order.
A return pickup or receipt of a returned parcel does not by itself constitute approval of the return or guarantee a refund. Refund eligibility will be determined after the returned product has been received and inspected.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at uniquelotusclothing@gmail.com.
If more than 15 business days have passed since we’ve approved your return, please contact us at uniquelotusclothing@gmail.com.
Important
Customers are responsible for returning the correct product corresponding to their order. We recommend keeping the original product, packaging, tags and other relevant items until the return has been completed.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.